Complying with statutory regulations and internal rules has top priority at Volkswagen. We can only avoid damage to our company, our employees and business partners if rules and standards are respected. Consequently, misconduct must be recognized swiftly, processed and immediately remedied.
That calls for vigilance on the part of everyone along with a willingness to draw attention to possible Serious Regulatory Violations on the basis of Reasonable Suspicion. We also value information of this nature from business partners, customers and other third parties. Reports to the Investigation Office can be made at any time and in any language.
The Whistleblower System guarantees the greatest possible protection for whistleblowers and Persons Implicated. An investigation is only initiated after very careful examination of the facts and Reasonable Suspicion of a Regulatory Violation. There will be strict confidentiality and secrecy throughout the investigative process. Information will be reviewed fairly, promptly and in a sensitive manner.
A report can be sent via any of the following internal and external channels:
You can make a report using the international toll-free number: +800 444 46300*.
*If your local telephone provider does not support the toll-free service, you can call the following chargeable number: +49 5361 946300.
Should there occur any technical problems with the availability of the hotline, please use the other listed reporting channels to report your concern to the Investigation Office.
You have the option of using an internet-based communication platform to contact the Investigation Office, exchange documents and conduct a dialog with the lawyers via a separate mailbox. This system is confidential and protected. Whistleblowers can decide for themselves whether they wish to give their names. If you would like to send a confidential report to the lawyers in the Investigation Office, you can use the secure reporting channel to submit a report.
You can contact the Investigation Office of the Volkswagen Group via e-mail:
Please bear in mind that if you send an e-mail, there is a possibility that personal and traceable data such as the IP address may indirectly be transmitted. That information could potentially provide clues as to your identity. This also applies to e-mail accounts which have been set up specifically for whistle-blowing purposes.
Postal address and in Person
Central Investigation Office
38436 Wolfsburg (downtown)
Central Investigation Office
38440 Wolfsburg (downtown)
Please make an appointment in advance by writing an E-Mail to io(kwfat)volkswagen(kwfdot)de
Ombudsmen of the Volkswagen Group
"Ombudsman" is a term taken from the Swedish word for mediator or legal representative. Dr. Rainer Buchert and Thomas Rohrbach, the external ombudspersons appointed by the Volkswagen Group, act as special counsel to accept reports of potential statutory or internal violation of regulations or any other kind of harmful conduct in the Group, and to review these with respect to plausibility and substantiability. They consult with the whistleblower if necessary and if the identity of the whistleblower is known. Finally, they forward all the information that has been agreed with the whistleblower to the Investigation Office for further processing.
All information is treated as confidential and it is the whistleblower who decides whether he or she wishes to protect his or her identity vis-à-vis the Group. The ombudspersons appointed by the Group ensure that reports from whistleblowers who do not wish to be identified by the Company are forwarded to the Investigation Office anonymously.
To contact Volkswagen Ombudsmen please use the data on the scheme above.