Volkswagen Golf Sportwagen (Variant) owners` Customer service phone number has been changed.

2018-12-27

New contact: +38 (044) 393 93 12.

Please note, that the line is available from 08:00 to 20:00 Monday-Friday.

E-mail: poua(kwfat)porscheukraine.com(kwfdot)ua

Thank you for cooperation!

 

Address to Volkswagen Golf Sportwagen (Variant) owners, whose vehicles have not been individually certified yet.

2018-11-26

Dear Volkswagen Golf Sportwagen (Variant) owners!

In case your vehicle has not been individually certified yet, please be so kind to contact Volkswagen Golf Sportwagen owners' Customer Service shortly.

Contacts: +38 (044) 537 60 02

E-mail: poua(kwfat)porscheukraine.com(kwfdot)ua

Thank you for your cooperation!

 

Update on Volkswagen Golf Sportwagen (Variant).

2018-09-28

As recently announced, Porsche Ukraine started working with affected customers to obtain a new individual certification starting August 15th. So far, already half of the vehicles in question have obtained individual certification. The successful certification is the official, authoritative confirmation that the vehicles fulfill all Ukrainian regulations on a technical scale including safety and environmental requirements as well as emissions limits. The individual certification is the first step to ensure continued operation of imported Golf Sportwagen (Variant) vehicles that are affected by irregularities around the issuance of the original homologation certificate.

In addition, Porsche Ukraine has initiated the second final step: the registration of the first subset of affected vehicles. In the now initiated pilot project, the first owner has received new registration certificate. We are working at full speed on the subsequent registration of all delivered vehicles.

The respective customers will be contacted by telephone directly. As reported earlier Porsche Ukraine intents to cover related costs and will provide compensation to all affected clients.

We are in continuous and close contact with all our customers and will keep them informed about the next steps.

If you have any questions or additional information, please contact us:

Hotline: +38 (044) 537 60 02

E-mail: poua(kwfat)porscheukraine.com(kwfdot)ua.

 

Information for Volkswagen Golf Sportwagen (Variant) owners. Start of individual certification.

2018-08-17

On 24 May, Porsche Ukraine has reported indications of irregularities around the issuance of the homologation certificate for Volkswagen Golf Sportwagen (Variant) vehicles.

In this regard, we inform you that the proposed solution for the issue requires individual certification and registration of Volkswagen Golf Sportwagen (Variant) vehicles.
Starting August 15, 2018, individual certification of Volkswagen Golf Sportwagen (Variant) for the first subset of owners has begun.

Please wait for a phone call from "VW Golf Sportwagen Customer service" to select the date and time of your car individual certification, which will be convenient for you.

If you have any questions or additional information, please contact us:

Hotline: +38 (044) 537 60 02

E-mail: poua(kwfat)porscheukraine.com(kwfdot)ua.

Porsche Ukraine very much regrets the inconvenience to customers and endeavors to roll-out the full solution for all affected customers as soon as possible.

Updated on 2018-08-27

 
Porsche Ukraine provides Update on process regarding Golf Sportwagen (Variant)

2018-07-19

Updated on 20.07.2018

On May 24, Porsche Ukraine reported indications of irregularities around the issuance of the homologation certificate for 2,800 Golf Sportwagen (Variant) model vehicles, which were produced in Mexico and imported into the Ukraine since September 2017 by Porsche Ukraine. There are no indications that any other models of the Volkswagen brand or the Group are affected. Regarding the potential irregularities concerning Golf Sportwagen (Variant) vehicles, an unconditional investigation is currently underway but not yet concluded.

The process of official communication with the competent authorities is ongoing to find a legally sound and customer-friendly solution. It is our clear objective that our customers do not suffer any disadvantages. The affected vehicles are classified as being roadworthy and fully operational. Porsche Ukraine makes major efforts; a possible shutdown of cars is considered to be highly unlikely.

We are working towards the certification of the affected vehicles and are currently looking into the precise details of this process. In this context, we have conducted several initial steps that led up to a successful certification. A potential re-registration is being assessed. Once the detailed process has been conclusively evaluated, all vehicles can be remediated preliminary within a reasonable period of a few months. We will guide affected customers through the upcoming process, intent to cover related costs and provide compensation for the inconvenience. For this, we will set up a scheme in which our extensive dealer network will accompany our customers in order to guarantee a swift implementation.

Porsche Ukraine very much regrets the inconvenience to customers and endeavors to reach a customer-friendly solution as soon as possible

 
Porsche Ukraine checks for possible irregularities that occurred in the process of issuance of the certificate for imported vehicles Volkswagen Golf Sportwagen (Variant).

2018-05-24

We have indications that there were irregularities in the process of issuance of the certificate for 2.800 vehicles of the model Golf Sportwagen (Variant). The vehicles were produced in Mexico and have been imported to the country since September 2017 by Porsche Ukraine.

We are currently working intensively on clarifying the facts and on a customer-friendly solution for the affected vehicles. For this purpose we are in official contact with the competent authorities. As soon as we have clarity on the next steps, we will report promptly.

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